Radware Emergency Response Team (ERT)
Emergency Cyber Defense Staffing for DDoS Prevention
At Radware, we know how complex it can be to effectively manage the security of your operations. Even with the best protection devices, a knowledgeable staff, and the addition of internal policies – denial-of-service (DoS) attacks or malware outbreaks are still a major challenge to your business and can create unwanted emergency situations. In recognition of this challenge, Radware is introducing a new and unique service to help its customers respond to these emergencies, neutralize the security risk, and better safeguard their operations before irreparable damages occur.
Radware's Emergency Response Team (ERT) service is designed to provide 24x7 security services for customers facing a denial-of-service (DoS) attack or a malware outbreak. Often, these attacks require immediate assistance. The ERT will provide instantaneous, expert security assistance in order to restore network and service operational status. The ERT is staffed by experts that have vast knowledge and experience with network threats, their detection and mitigation, and in-depth experience of the DefensePro family of products. In addition, the ERT takes learning from each customer engagement and simulates the same scenario internally for further analysis and proactive implementation of defense techniques for other customers that may face a similar security threat.
What Does the Emergency Response Team Do?
Radware's Emergency Response Team (ERT) service is designed to provide 24x7 security services for customers facing a denial-of-service (DoS) or a distributed denial of service (DDoS) attack or a malware outbreak. Often, these attacks require immediate assistance and specialized DDoS prevention techniques.
The ERT will provide instantaneous, expert security assistance in order to restore network and service operational status. The ERT is staffed by experts that have vast knowledge and experience with network threats, their detection and mitigation, and in-depth experience of the AMS family of products. In addition, the ERT learns from each customer engagement and simulates the same scenario internally for further analysis and proactive implementation of defense and DDoS prevention techniques for other customers that may face a similar security threat.
What Makes the Emergency Response Team Better?
Other vendors' "emergency response" services only offer the ability to go directly to a self-service knowledge portal for information gathering and potential resolution. There is no immediate, proactive, hands-on participation by security and product experts to mitigate the active DDoS threat or attack. Other market services only offer pre-installation or infrastructure design professional services.
These are delivered already through Radware's extensive partner network or in special cases by its security engineering or technical support teams. This is truly a "plug-in" emergency service with dedicated specialists that can respond in real-time to protect your organization against DDoS attacks.
How Does it Work?
The ERT, upon invocation by the customer, will contact the correct security representative to gain direct control of the DefensePro device(s) in their infrastructure. An analysis of the emergency situation is then conducted to assess and identify the nature of the attack. Appropriate mitigation measures are then applied such as but not limited to: enabling required features, tuning existing features, or adding custom signatures.
The ERT also takes advantage of Radware's Security Operations Center (SOC) and Security Update Service (SUS) to provide customers with the most advanced emergency security response. The SOC is an industry-regarded research entity that has been the first to identify vulnerabilities and provide protections for: Mozilla's Firefox 3 Browser, Apple's iPhone Safari browser, Gangsta.exe Trojan, YATE for SIP, Oracle E-Business Suite, and many more. It monitors and stays on top of the latest threats and attacks while providing essential advisories. In addition, Radware's SUS actively provides custom signatures, emergency signatures, and weekly updates of new signatures to its customers on a subscriber basis. Both services are delivered via Radware's Security Zone, which also offers training videos and case studies to provide critical guidance on how to handle today's evolving and emerging security challenges.
By combing all these capabilities into one package, the ERT has the most comprehensive set of capabilities to respond to emergent customer needs and provide the best resolution possible.
Radware Difference
Unlike other vendor offerings, the ERT is the first of its kind to come to market. Other marketed "emergency response" services only offer the customer the ability to go directly to a self-service knowledge portal for information gathering and potential resolution. There is no immediate, proactive, "hands-on" participation by security and product experts to mitigate the active threat or attack. Other market services only offer pre-installation or infrastructure design professional services. These are delivered already through Radware's extensive partner network or in special cases by its security engineering or technical support teams. This is truly a "plug-in" emergency service with dedicated specialists that can respond in real-time to protect your organization.
Emergency Response Team Support Program Details
ERT is offered through Radware's Certainty Support Program. Response levels are associated with the following specific levels of support:
| Threat Type | Support level required |
|---|---|
| DoS attack (floods) | 3-5 |
| Malware outbreak | 3-5 |
Download the Radware Emergency Response Team (ERT) Datasheet (PDF).